If you chose Home Delivery, the order will be delivered by courier during working hours. We remind you that someone needs to be present at delivery to sign for the package.
After the a failed delivery attempt, the courier will leave a note with instructions on further delivery attempts, or take your package to the nearest Access Point, if there is one in your area.

If you chose Pick up in Boutique, you will receive an email as soon as the items are available for pickup.

If you need additional information, contact our Client Care 80062744352.

If your order has not been delivered within the estimated period, we invite you to:

1. Check the order status in the Orders section of your account, or by entering the Order Number from the confirmation email in the Follow your Order page
2. Check that the address indicated for the delivery is correct
3. In the case of a missed delivery, please contact the courier

For further assistance, don’t hesitate to contact our Client Care 80062744352